How can you manage conflict to produce positive change?
Here are the final 3 essential principles to help you handle conflict positively.
4 Pay attention to other’s concerns
By listening carefully you’ll most likely understand why your workmate is adopting their position or perspective. Focus on their interests and what concerns them, then explore where these overlap with yours
5 Focus on objective, tangible “facts”
Agree your common objective elements that can be used to make a joint decision to handle the situation. Use unbiased objective criteria such as common goals, standards, established process and practices.
6 Explore win-win options together
Avoid seeing conflict as an “either-or” where you either win or lose. Be open to the idea that a win-win position may exist, and that you can get to this idea jointly by brainstorming creative solutions to resolve the conflict together.
