Conflict at work (and in life) is inevitable. No doubt you’ve experienced situations in the past where your workmate’s needs and wants have differed from yours and this caused some tension or friction.
When handled appropriately, conflict can have positive outcomes – like increased understanding, stronger relationships and improved self-knowledge.
So how can you manage conflict to produce positive change?
Here are the first 3 essential principles to help you handle conflict positively.
1 Ensure that good relationships are the first priority
Start from the basis that you want to find a solution without damaging the working relationship. Conflict is often about a difference of perspective or opinion, not who’s right or wrong.
2 Keep people and problems separate
Recognise that in many cases your workmate is not just “being difficult” – real and valid differences are often the root cause of conflict. Ask open questions to understand the problem and separate real issues from the person. Focus on the intention behind their actions.
3 Listen first; talk second
To solve a problem effectively you need to understand where your workmate is coming from before explaining your perspective or defending your position. Listen to understand, not to find holes in their argument!
